Whole Foods’ new inventory management system aimed at improving efficiency and cutting down on waste is taking a toll on employees, who say the system’s stringent procedures and graded “scorecards” have crushed morale and led to widespread food shortages, reports Business Insider.
The new system, called order-to-shelf, or OTS, “has a strict set of procedures for purchasing, displaying, and storing products on store shelves and in back rooms. To make sure stores comply, Whole Foods relies on “scorecards” that evaluate everything from the accuracy of signage to the proper recording of theft, or “shrink.”
Some employees, who walk through stores with managers to ensure compliance, describe the system as onerous and stress-inducing. Conversations with 27 current and recently departed Whole Foods workers, including cashiers and corporate employees — some of whom have been with the company for nearly two decades — say the system is seen by many as punitive. –BI
Terrified employees report constant fear over losing their jobs over the OTS “scorecards,” which anything below 89.9% can qualify as a failing score – resulting in possible firings.