H/t reader kevin a.
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(ANONHQ) Serco. Chances are you’ve never heard of the company. If you have heard of the company, chances are you misunderstand the shear enormity of the global company and their contracts. From transport to air traffic control, getting your license in Canada, to running all 7 immigration detention centers in Australia, private prisons in the UK, military base presence, running nuclear arsenals, and running all state schools in Bradford, Serco, somewhere, has played a part in moving, educating, or detaining people.
New contracts awarded to Serco include a Saudi Railway Company, further air traffic control in the US and also IT support services for various European agencies. You can read more on their future projects here.
– British firm awarded huge contract to take over Obamacare (BizPac Review, July 5, 2013)
– Serco: the company that is running Britain (Guardian, July 29, 2013):
From prisons to rail franchises and even London’s Boris bikes, Serco is a giant global corporation that has hoovered up outsourced government contracts. Now the NHS is firmly in its sights. But it stands accused of mismanagement, lying and even charging for non-existent work
In May this year, a huge company listed on the London Stock Exchange found itself in the midst of controversy about a prison it runs for the government – Thameside, a newly built jail next to Belmarsh, in south-east London. A report by Her Majesty’s Inspectorate found that 60% of its inmates were locked up all day, and there were only “vague plans to restore the prison to normality”. The prison campaign group the Howard League for Penal Reform talked about conditions that were “truly alarming”.
Two months later, the same company was the subject of a high- profile report published by the House Of Commons public accounts committee, prompted by the work of Guardian journalist Felicity Lawrence. This time, attention was focused on how it was managing out-of-hours GP services in Cornwall, and massive failings that had first surfaced two years before. Again, the verdict was damning: data had been falsified, national standards had not been met, there was a culture of “lying and cheating”, and the service offered to the public was simply “not good enough”.
Three weeks ago, there came grimmer news. Thanks to its contracts for tagging offenders, the company was now the focus of panic at the Ministry of Justice, where it had been discovered that it was one of two contractors that had somehow overcharged the government for its services, possibly by as much as £50m; there were suggestions that one in six of the tags that the state had paid for did not actually exist. How this happened is still unclear, but justice secretary Chris Grayling has said the allegations represent something “wholly indefensible and unacceptable”.
The firm that links these three stories together is Serco. Its range of activities, here and abroad, is truly mind-boggling, taking in no end of things that were once done by the state, but are now outsourced to private companies. Amazingly, its contracts with government are subject to what’s known as “commercial confidentiality” and as a private firm it’s not open to Freedom of Information requests, so looking into the details of what it does is fraught with difficulty.
Date: 31st Dec 09