Centrelink

Ombudman’s report says introduction of ‘robo-debt system’ put unreasonable burdens on welfare recipients and staff

An ombudsman’s report on the roll out of Centrelink’s automated debt recovery service has identified multiple failures that placed unreasonable burdens on welfare recipients and staff.

The self-initiated investigation was announced in January after months of complaints that the problem-riddled system was sending incorrect debt notices to people.

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