LOS ANGELES – As if sky-high gasoline prices weren’t frustrating enough, many owners of thirsty SUVs, pickups and motor homes who use a credit card at the pump are being blocked from getting a full tank.
If motorists hit the limit, they must do a second transaction at the pump to finish filling. Another solution, though inconvenient: Go see the attendant to have the card swiped inside. But this information often is not on the pump, and it can be aggravating even if it is, so customers are venting their ire.
“It’s frustrating to them, and they let us know,” says Tom Robinson, president of Rotten Robbie, a 34-station chain based in Northern California. “There’s always an adjective associated with the pump, and it’s like ‘stupid’ or worse.”
Station owners say they simply are passing through policies of Visa and MasterCard, which won’t reimburse them more than $75 per transaction at the pump if there’s a disputed charge or a fraudulent card is used.
May 30, 08
Source: USA Today